Question 1

Does refinancing hurt my credit?

Accepted Answer

Most refinance applications start with a soft credit pull, which does not affect your credit score. A hard inquiry happens later — only when you choose to move forward with a specific lender — and any small temporary impact is usually offset by lower monthly payments and on-time history.

Question 2

Can I refinance with negative equity?

Accepted Answer

In some cases, yes. If you owe more than your vehicle is worth, certain lenders may still refinance based on your overall credit profile, payment history, and loan-to-value ratio. We&rsquo;ll review your situation and let you know what options are realistic.

Question 3

How fast is the refinance process?

Accepted Answer

Many refinance decisions come back in as little as 24–48 hours. From application to a fully signed and funded new loan typically takes a few business days, depending on the lender and your title state.

Question 4

Can I remove a cosigner when I refinance?

Accepted Answer

Yes — refinancing is one of the most common ways to remove a cosigner. The new loan is issued in your name alone (if you qualify on your own), which releases the cosigner from any further responsibility.

Question 5

Can I refinance if I&rsquo;m behind on payments?

Accepted Answer

It depends. Being significantly past due will limit your options, but some lenders will still consider a refinance if you have a strong overall profile. The best step is to apply so we can review your specific situation.

Question 6

What do I need to apply?

Accepted Answer

Basic info about your vehicle (year, make, model, mileage, VIN), your current loan balance and lender, plus a few personal and income details. The full application takes about two minutes.

Question 7

How much could I save?

Accepted Answer

Savings depend on your current APR, new APR, term, and balance. Many customers reduce their payment by $50–$200+ per month. Use the calculator on the homepage to estimate your savings.

Question 8

What does a vehicle service contract cover?

Accepted Answer

Coverage depends on the plan selected, the vehicle, mileage, term, and provider. Plans may include protection for major systems such as the engine, transmission, drive axle, electrical components, air conditioning, heating, steering, suspension, brakes, cooling system, and selected technology features. Higher-level plans usually cover more parts, while basic plans focus mainly on powertrain protection.

Question 9

Can I use my own repair shop?

Accepted Answer

Many vehicle service contracts allow customers to use any licensed repair facility, dealership, or qualified mechanic. The exact repair facility rules depend on the provider and contract selected.

Question 10

Is roadside assistance included?

Accepted Answer

Roadside assistance is included on many plans — typically covering towing, lockout service, jump-starts, flat-tire help, and fluid delivery. Coverage limits depend on the plan you select.

Question 11

Are exotic and luxury vehicles eligible?

Accepted Answer

Yes. We offer dedicated coverage tiers for luxury and exotic vehicles including BMW, Mercedes-Benz, Audi, Porsche, Lexus, and more — built for the higher repair costs of premium components.

Question 12

What is excluded from coverage?

Accepted Answer

Vehicle service contracts generally do not cover routine maintenance, wear items (brake pads, wiper blades, tires), pre-existing conditions, cosmetic damage, or damage caused by neglect, misuse, or accidents. Always review the specific contract for full exclusions.

Question 13

Can I make monthly payments on coverage?

Accepted Answer

Yes — monthly payment options are available on most plans, including 0% APR financing for up to 24 months on qualifying programs.

Question 14

How do I file a claim?

Accepted Answer

Take your vehicle to a licensed repair facility. The shop contacts the contract administrator before repairs begin. Once the covered repair is authorized, the administrator typically pays the shop directly, minus your deductible.

Question 15

Is there a waiting period?

Accepted Answer

Most vehicle service contracts include a short waiting period (often around 30 days and a set number of miles) before coverage becomes active. This prevents claims for pre-existing issues.

Frequently Asked Questions

Auto Refinance FAQ

Vehicle Protection FAQ